Effective Date: February 1, 2025
1. Introduction
Book My Mechanic (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose information in connection with our website and services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
(a) Personal Information:
- Name, business name, email address, phone number, and other contact details.
- Payment details (processed through Stripe; we do not have access to credit card details).
(b) Technical and Usage Data:
- IP address, browser type, device information, and log data collected through Google Analytics and other Google Suite tools.
- Cookies and similar tracking technologies to enhance user experience.
(c) Communications:
- Information provided through inquiries, support requests, and interactions with our services.
3. How We Use Your Information
We use collected information for the following purposes:
(a) Service Delivery & Management:
- Providing and maintaining our online booking integration services.
- Processing payments securely through Stripe.
- Managing your subscription and account.
(b) Business Operations & Improvements:
- Monitoring and analyzing usage patterns via Google Analytics to improve our services.
- Enhancing website functionality and troubleshooting technical issues.
(c) Legal & Compliance:
- Complying with applicable laws, regulations, and legal processes.
- Protecting against fraud, unauthorized transactions, or other misuse of services.
4. Data Storage, Security, & Retention
(a) Storage Location:
- We use Google Workspace for email communications, data storage, and management.
- Our hosting services are provided by servers located in Melbourne, Australia.
(b) Security Measures:
- We employ industry-standard security measures to protect data from unauthorized access, disclosure, or destruction.
- Despite our efforts, no system is completely secure, and we cannot guarantee absolute data security.
(c) Retention:
- We retain personal data for as long as necessary to provide our services and fulfill legal obligations.
5. Information Sharing & Disclosure
We do not sell, rent, or share personal data with third parties, except in the following situations:
(a) Service Providers & Partners:
- We share necessary data with trusted providers such as Google Workspace and Stripe to facilitate our services.
(b) Legal Requirements:
- We may disclose data if required by law, regulation, or a valid legal request (e.g., subpoena, court order).
(c) Business Transactions:
- In the event of a merger, sale, or acquisition, customer information may be transferred as part of the transaction.
6. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience and analyze service performance. You can manage cookie preferences through your browser settings.
7. Your Rights & Choices
Depending on applicable laws, you may have the right to:
- Access, update, or delete your personal information.
- Object to or restrict certain data processing activities.
- Withdraw consent for marketing communications.
- Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at support@bookmymechanic.com
8. Third-Party Links & Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
9. Updates to This Privacy Policy
We may modify this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
10. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us at support@bookmymechanic.com